Library FAQ
- General
- What are the library's opening hours ?
- How do I book a study room?
- Where can I access Exam papers ?
- How can I use library laptops ? What is the library's laptop policy?
- How do I become a member of the library?
- How do I renew books (items on loan)?
- Why haven't I received and e-mails from the library?
- What databases are available to registered students and staff?
- Why is my due date changed?
- How do I get permission to visit other academic libraries ?
All of the Institutes of Technology (excluding DIT) have an agreement that students in one IoT can visit libraries in the other IoTs once they have a Partners Card. You can get a Partners Card at the library desk.
Letters of admission to libraries not included in this scheme can be requested at the library desk. A letter allows you access another library on a specified day to consult resources in your subject area.
- What are the Library regulations ?
- Where do I get secondhand books - Students Union ?
- Is there Wi-Fi in the library?
- I have received an email asking me to return my book to the library before the due date. Why?
If another library patron has placed a hold on a book that you currently have on loan your due date is reduced to the standard guaranteed check out time of one week to allow the other patron to access the book in a reasonable time frame. This is to ensure equity for all library patrons.
- I borrowed a book from the general collection but could only keep it for one week. Why?
When a book is in high demand and there are a number of other patrons waiting for it, the check out time is reduced from 3 weeks to one week to allow all patrons a fair chance to access library material.
The library uses the e-mail address that you gave at registration to contact you. Please make sure that you have given your e-mail address to the registrar's office. The library only sends e-mail reminders about over due items, items being held for you and recalled items.
- What are penalty points?
The library does not charge fines for overdue items, instead a penalty point system is used. For each day that a book is overdue, 1 penalty point is accrued. For short loan items the penalty is 5 points per day. When you reach 20 penalty points you are blocked from borrowing books and using library online services (including exam papers and electronic databases) for one week. If you have more than 20 points you will be blocked for longer. You can avoid accruing penalty points by renewing your books. Books can be renewed at the library desk, online using your library account, by email or over the phone.
- I received a bill for my checked out items. Why?
When books on your account are overdue you will receive a notice by email or by post to inform you that your books are overdue. Once you have received 4 notices and the books have still not been returned you will be sent a bill for the overdue items. If you return the books you will not have to pay the bill but you will receive penalty points for the days overdue. If you do not return the books you will be liable for the cost of replacement as specified in the bill.
- How do I search the Library Catalogue ?
- Where can I search the Library Catalogue ?
- Where do I find Databases and Electronic Resources / Electronic Journals?
- Where do I search for E-Journals ?
- How do I search the Internet ?
- How do I search for exam papers ?
- How do I search other Libraries ?
My Account
- How do I log on to my Account ?
- Where do I log on to My Account?
- How do I renew my books ?
- How do I request books that are on loan to another library member?
- How do I get my PIN no.?
- How do I use the 'My reading History' feature in My Account ?
- How do I use the 'My ratings' feature in My Account ?
- How do I use the 'My Searches' features in My Account ?
- How do I use the E-mail alerts in My Account ?
IT Support
- Who do I contact for Help with:
- logging on to:
- Getting Student E-mail
- Problems with Student E-mail.
- Printing and photocopying.
- Putting credit on your account.
- What is the Institute policy on internet usage?
Library Services
Inter Library Loans(ills)
- What is an ILL ?
- How do I Request an ILL ?
- Where can I get an ILL Request Form ?
- Does the Copyright Act apply to ILL'S ?
- Where do I Collect my ILL ?
Library Resources
How do I use the library and it's resources?
How do I reference/cite books, journals, and online databases?
Who gives subject support?
- Subject Liaison Librarian
- Subject Portals
- Subject Internet Gateways
- Subject guides
- Where do I find the contact details for the library?
- How do I contact Library Staff ?
- Who are the Subject Librarians ?
- How do I contact staff about Inter Library Loans ?
- How do I contact Journals staff ?
- How do I order a book?
Contacts
Book orders are placed by academic staff. Information for academic staff about ordering materials
Library Layout
Where is the Library desk?
Library desk is located directly inside the library entrance on the right.
Where is the open access computer lab ?
Library lab is located upstairs to the right on the mezz.
Are there any PC's in the library that I can use?
PC's are available on a first come first served basis;
- Upstairs on the mezz.
- Open access lab
- There are 2 PCs on the ground floor for searching for materials only.
